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sbtracy's avatar
sbtracy
New member | Level 2
5 years ago

New message notification but can't find the message

I have a 'new message notification' number on the Dropbox icon in my Mac Menu but can't find the message. I get message all the time from my clients, but this one seems to be missing or an old one won't clear. I've tried logging out and back in again, but the number is still there.

Any suggestions about either why I can't find the message, or why an old message hasn't cleared (and how to clear it)?

Create
Desktop
Mac
Notifications
  • sbtracy's avatar
    sbtracy
    5 years ago

    Thanks Daphne.

    Turns out it was the "here's new info you need to know about Dropbox updates" notes that were turning on the notification number that I thought I couldn't clear. Didn't know that those would indicate that I had a notification. When I opened those, the number went away.

    Thanks!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there sbtracy, thanks for reaching out to us here!

    When you click on the Dropbox icon in your menu bar, can you go to the Notifications tab and let me know what you see there? A screenshot of this would be helpful (excluding personal info).

    Also, which version of the desktop app do you have installed?

    Let me know and we'll go from there!

    • sbtracy's avatar
      sbtracy
      New member | Level 2
      5 years ago

      Thanks Daphne.

      Turns out it was the "here's new info you need to know about Dropbox updates" notes that were turning on the notification number that I thought I couldn't clear. Didn't know that those would indicate that I had a notification. When I opened those, the number went away.

      Thanks!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        I'm happy to hear that did the trick sbtracy!

        Thanks for sharing exactly what resolved this for you too, I'm sure that this will be helpful for anyone else having the same issue. 

        Feel free to give me a nudge here if you have any other questions. :grin:

        Have a good day ahead!

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