We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
No synching from Finder (Mac) To Dropbox online or app
Hi guys
I hope you can help me out. I have two Dropbox Accounts, one from work and one private.
I have both accounts synched to my mac, so I can access both accounts from my Mac through the Finder.
Now my private dropbox has stopped synching: I can make changes or upload documents to my private dropbox an my Mac (via Finder) and everything looks and works fine. BUT: I cannot see those changes on my Dropbox app on my phone or in the dropbox cloud. I have waited some time for synching but now its bee several days and I still they do not show up (Finder on my mac still shows the files I uploaded though)
This problem only occurs with my private account, my work account is synching perfectly from/to all devices and platforms.
I already checked for synching problems, but there dont seem to be any. Can you help me out on how to fix this? Thanks!
Do you have 3 or more devices connected on your personal account? This could be the reason why you can't add another device to the account.
- Jay
Dropbox Staff
Hi CKipshoven, thanks for messaging the Community.
Is the personal account signed into those other devices, in addition to the work one?
What happens if you edit a file from the other device instead of the computer?
This will help me to assist further!
Hi Jay 🙂
- Is the personal account signed into those other devices, in addition to the work one?
I am not sure: I can switch between private and work account on my phone ( dropbox app), on the web and in the Finder.
But: If I click on the little dropbox Icon on my mac (in the menu bar) it says, that my private account is not signed in (c.kipshoven account "abgemeldet" - see screenshot). When I want to sign it in there, it doesnt work.
- What happens if you edit a file from the other device instead of the computer?
I tried uploading a picture from my mobile to both my dropbox accounts. Uploading to my work account was easy - it shows on all devices.
Uploading to my private account didnt go well: The pic only shows on my mobile, where I did the actual upload. It doesnt show on the web or on my mac (finder).
I get the feeling, something is wrong with my private account...
Thanks for helping!
- Jay
I've edited the image to remove the names and email addresses.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
