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Forum Discussion

Diego5's avatar
Diego5
Collaborator | Level 8
7 years ago

Not getting notifications when a new file is added

Hello,  I am not receiving push notifications in my desktop when a new file is added to any of my folders or subfolders, and I definitely need this. I don’t know if it is related, but I have Boxi...
Desktop
Notifications
Sync
Diego5's avatar
Diego5
Collaborator | Level 8

Hello, Jay. Yes, I do.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Are the files being added via the Boxifier app, as in, syncing from other folders?
 
If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then?
 
If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way, and it might be worth contacting them for more info on this matter.
  • Diego5's avatar
    Diego5
    Collaborator | Level 8
    7 years ago

    No, the files are being added via regular Windows folders. Boxifier is being used only to be able to sync an external HD. There are no popus, no matter if I create a file via dropbox site, via Windows Explorer, or if I transfer and copy files in Explorer.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Could you check if you’ve disabled notifications from the Dropbox app in the Windows settings?
       
      The official site has some steps on how to locate these settings.
      • Diego5's avatar
        Diego5
        Collaborator | Level 8
        7 years ago

        Hey, Jay. This is also activated.

         

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