We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MJRogers's avatar
MJRogers
New member | Level 2
11 months ago

Nothing happens when team member tries to add file via email

I have been trying to share a file with one of my team members, but even though he receives the email, when he clicks on the link nothing happens. I tried sharing other files with him and it worked, ...
dropbox business
emails
Share
  • MJRogers's avatar
    MJRogers
    11 months ago

    Thank you Nancy for your reply! 

     

    We ended up recreating the folder, deleting the old one, and and sending the invite for the new folder; and it worked! 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi MJRogers, and thanks for posting this on our Community.

 

Can he add the file perhaps via the Shared page here? 

 

What if he tries to access his email via a different browser on his computer? Does that seem to work better? 

 

What type of file is it that he’s having trouble with?

 

Let me know what you find.

  • MJRogers's avatar
    MJRogers
    New member | Level 2
    11 months ago

    Thank you Nancy for your reply! 

     

    We ended up recreating the folder, deleting the old one, and and sending the invite for the new folder; and it worked! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!