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Beak's avatar
Beak
New member | Level 1
10 days ago

People asked to create account when viewing my files

If I send a link to one of my folders and the person via the link is taken to the opening page, they find they are confronted with a banner asking them to creat an account. One can clic outside of the banner and it disappears and they have access to the files. But a few people found the banner intimidating and figured they had to create an account and abandoned their attempt to view the files. Is there a way to turn this marketing off?

Shared Files
Shared Folders
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    Hey Beak, thanks for reaching out to the Dropbox Community.

    This pop-up cannot be turned off, I'm afraid, but I will make sure to pass your feedback to our team about this.

    Can you also please confirm that the link you're sending is a "view-only" one and not a "can edit" one?

    Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 days ago

        Thanks for confirming, Beak.

        I've made sure to pass your comments along to our team.

        If you have any questions, don't hesitate to let us know!

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