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permissions's avatar
permissions
Explorer | Level 4
3 years ago

Permissions Error when trying to remove my access from a shared folder I don't own

My basic account has a permissions error. I need someone from Dropbox to look at the backend of the account. Is there any employees of Dropbox that monitors this forum? Failing that, is there a way t...
Desktop
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Shared Folders
  • Megan's avatar
    Megan
    3 years ago

    Hi permissions, keep in mind that I am here to help as much as I possibly can, and I will continue to do so. 

     

    However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this. 

     

    Have you tried using another browser, to check if you notice the same behavior there? 

     

    Also, in your latest screenshot, you're looking at the wrong place. Have you followed these steps? 

     

    • Sign in to dropbox.com.
    • Hover over the name of the folder you'd like to permanently remove and click the share icon (rectangle with an up arrow).
    • Click [x] people have access.
    • Click the dropdown next to your name.
    • Click Remove my access.
permissions's avatar
permissions
Explorer | Level 4

 

Hello Nancy,

 

Thank you for your reply.

 

Here's your screenshot, but there's not really much to show.

 

I don't have the ability to remove myself from a shared folder that I don't have ownership of. 

Здравко's avatar
Здравко
Legendary | Level 20
3 years ago

Hi permissions,

You always can remove yourself from any shared folder (with or  without ownership). 😉 Make a note that this is not the case if you are talking for a subfolder of shared folder! Participation to a shared folder can be managed for the entire shared folder not to its subparts.

Just push "Share" button. Select the link "Who can access". From dropdown menu, associated to your account in the list there, Select "Remove my access". That's it.

Hope this helps.

  • permissions's avatar
    permissions
    Explorer | Level 4
    3 years ago

    Thanks for the reply. I'm not seeing the option when I choose the 'Share' button. I am at the top level of the folder structure.

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      3 years ago
      permissions wrote:

      Thanks for the reply. I'm not seeing the option when I choose the 'Share' button. ...

      Hmm... i.e. you can't see "Who can access" As a result of the button push??? 🤷 If so, I can't say anything more.

       

      Add: Another place where you can try the same is your shared folders list. Find your folder (philip & Tina) there and choose "Remove from Dropbox" from ellipsis menu associated with the folder.

      Hope this way is easier to you.

      • permissions's avatar
        permissions
        Explorer | Level 4
        3 years ago

        Thanks for taking the time to reply.

         

        Unfortunately I'm not seeing that button. I looked for the answer online before posting here. 

         

        I'm thinking that the permissions for my user account is screwed. Hence I think that someone with backend access needs to take a look at it.

         

        But again thanks.

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