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GeertS's avatar
GeertS
Helpful | Level 6
4 months ago

Problems with "sendtodropbox"

Hello

For al long time I use “sendtodropbox” to send emails to my dropbox. The mails appear in the map “Apps” and the submap “attachments”. Since a few days the mails I send come back as “undelivered mail returned to sender”.

Now I activated the “email to dropbox” in my account where I got a new email address. Normally the mails should come in the map “email attachments”. Now the mails are not “returned to sender” but I can not see them in my dropbox. Can anyone help me? Thank you.

  • Hey GeertS, the process outlined in this article is the official Dropbox process that helps you save email attachments to Dropbox.

     

    Are you having issues with this process?

  • Emanuel82's avatar
    Emanuel82
    Explorer | Level 4

    Hi Geert, I also used the great service provided by sendtodropbox.com for years...

    Unfortunately the service shut down suddenly and the alternative provided by

    Dropbox itself is by far not at the same level we are used to. Try it, it might work

    for you. If you find an alternative solution to your (our) problem please share with me.

    • GeertS's avatar
      GeertS
      Helpful | Level 6
      Thank you Emanuel. I will do so. No alternative found up to now.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there GeertS - sorry to hear you're having issues with this.

     

    Could you maybe try another browser to send to do this or another email address and let us know how it goes?

     

    If the issue persists, we might need to reach out via email for further investigation. 

     

    • GeertS's avatar
      GeertS
      Helpful | Level 6

      Hello Walter. 

      Thank you for the quick respons. I have an Apple Ipad and a Laptop HP Windows. I have 2 email-adresses. I did tests with the standard Email browser of Apple and Outlook on the laptop.
      The emailadress for « addtodropbox » seems to work: the attachements come in « email attachments » in my Dropbox. I did the same to send mails to my « sendtodropbox » adress. These mails do not appear in « apps » and « attachments » and I get a delivery-failure as well in Outlook as in the standard mail for Apple Ipad. I hope my explanation is clear enough; I am a Dutch-speaking Belgien….
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey GeertS, hope you don’t mind if I chime in. 

         

        Can you send us a full screenshot of where you see the “undelivered mail returned to sender” error message? 

         

        I’d also like a screenshot of the option you click on before receiving it.

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