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Forum Discussion
"Reconnecting to the internet, this may take a moment" desktop app error as of 204.4.5420
As of today's update, my Windows Dropbox desktop app is giving me the "Reconnecting to the internet, this may take a moment" error message, and will no longer sync.
Dropbox version: 204.4.5420
Windows version: Windows 10 64 Bit Home, OS Build 17134.706
Please advise, or I will have to cancel.
- Walter
Dropbox Staff
Hey there Ryanimal - sorry to hear about this.
Are you running any antivirus, firewall or VPN/proxy settings that could be causing issues?
Can you please reboot your computer and internet router and let me know if you're still getting the same error?
If you do, I'd appreciate a screenshot too.
Thanks!
Same issue currently, not sure if it's version-related but I'm having the same issue with 204.4.5420 so it's definitely too much of a coincidence. Running Windows 10 Pro version 22H2 (19045.4651). Was working fine for weeks/months and didn't change any settings, only started having issues several hours ago (which is probably around the time any update happened, since I had not used dropbox for a day ). No antivirus software installed, and not using any VPN, etc. Firewall is off. Internet is working fine, upload and download are fully working. Router also recently rebooted several times.
I've tried reopening and closing the app, and pausing and unpausing the sync. Will test a reboot in a bit.
Hover icon in taskbar:
Trying to find any log files, I stumbled across C:\ProgramData\Dropbox\Update\Log, and from there I note there are unusually many log files that are present since around the time the problem occurred, particularly with an unusual extension ending "-finished"
- Walter
Hey YenForYang - thanks for reporting this.
Did you get the chance to reboot your computer yet by any chance?
