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Forum Discussion
removing member from my account
A member who shares my files has an email address that is no longer valid. How do I remove it or how does she remove it? She shares the files through another email address which does work.
I have a...
Hi Nancy.
Thank you for your help.
No. I own the account. I just provide a link for her to share my folders. But she two email addresses linked to mine. One email address no longer exists, so we want to remove it, but don't know how. So then there will be only 2 members listed once it is removed: myself and her using her working email address. She does have a Dropbox account but is independent of this one and so is not related in any way.
Hannah
Dropbox Staff
Dropbox StaffHey messiaen, I think we'll need some more info, so we can be clear on your sharing situation.
Is this a shared folder that you have shared with her, giving her edit access, so she can upload files?
This would mean that you both have access to the folder, each from your own Dropbox account.
Or are you perhaps sending her file requests, so that she can only upload the files, but not have access to the folder?
Hi Hannah,
Yes, they are shared folders so that she can edit them. I assume she accesses them through her own Dropbox account.
Thank you for your reply.
Hi Megan.
Thank you for your response.
Yes. This works OK. The problem is that a member has en email address that no longer works so we need to remove this address from my account and not just unshare it from folders. When I look at a folder that is shared it has three icons at the top right. Two of them work, the other needs to be removed permanently from all folders.
Perhaps I just need to unshare it from all folders and the problem will go away. Is this the only way, do you think?
