Forum Discussion

shaneh's avatar
shaneh
Explorer | Level 3
6 months ago

Shared folder contents not populating and not syncing

I'm on a team with 4 people and all of us joined the shared folders because we're all listed on Dropbox.com.  But, only one of us sees all of the contents of the shared folder.  Another person can se...
desktop
Share
Shared Folders
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
shaneh wrote:

I can't even view all of the contents on Dropbox.com.

If the content isn't appearing on Dropbox.com, then it hasn't been uploaded to Dropbox yet. The website will show you everything in the folder, even if it's not syncing down to your computer.

 

For items you can see that won't sync, make sure the file and folder names aren't using any characters that would cause issues with the sync.

shaneh's avatar
shaneh
Explorer | Level 3
6 months ago

Hi, nope, neither of those are the issue.  No file or folder name problems.  This is very frustrating.  It makes no sense that each of us are seeing different things.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey @shaneh, are you still having this issue?

     

    If so, is the only person that can see all the files, the one who uploaded them to the folders?

     

    And if that's the case, is their syncing finished - can access the files on dropbox.com as well?

    • shaneh's avatar
      shaneh
      Explorer | Level 3
      6 months ago

      Correct, their app says nothing is left to sync.  The rest of the team, their apps say syncing is all up to date, but we can't see the folders unless we go on the web version of Dropbox.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks, @shaneh.

         

        Would you mind checking this article with some steps to help fix syncing issues, and let me know if they help?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!