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traceylees's avatar
traceylees
New member | Level 2
2 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Rodger P, just a clarification: do you get this error when trying to share a folder, or when you try to access a shared folder? 

Rodger P's avatar
Rodger P
Explorer | Level 3
11 months ago
When trying to share from mobile. Tried using iOS 17.2.1 on iPad and iPhone. Cleared caches, tried edge, safari, and chrome, tried uninstalling and reinstalling app. What else is suggested?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Rodger P, thanks for the additional info.

     

    Which version of the app are you using? You can see the version by tapping on "account" and then on the gear icon.

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