We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

rob7c's avatar
rob7c
Explorer | Level 3
2 years ago

Sharing folders

I have a paid account with 2tb of space. When I try to share a folder with people sometimes it works and sometimes it doesn't allow it. They get a notification saying " to add this folder you'll need more space in your dropbox".

Why would they need more space in their dropbox when it is being shared from my storage? I'm supposed to be able to share folders with unlimited number of people.


  • rob7c wrote:
    Why would they need more space in their dropbox when it is being shared from my storage? I'm supposed to be able to share folders with unlimited number of people.

    Because it's not being shared from your storage. When you share a folder, they get their own copy in their account which syncs with yours, and they need to have enough space in their account to hold the entire folder. You're able to share with unlimited people, but they need space in their account for anything that you share with them.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    rob7c wrote:
    Why would they need more space in their dropbox when it is being shared from my storage? I'm supposed to be able to share folders with unlimited number of people.

    Because it's not being shared from your storage. When you share a folder, they get their own copy in their account which syncs with yours, and they need to have enough space in their account to hold the entire folder. You're able to share with unlimited people, but they need space in their account for anything that you share with them.

     

    • rob7c's avatar
      rob7c
      Explorer | Level 3
      Thanks Rich. If I upgrade to an account with 3+ users does this allow other people access files without upgrading their own account?
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        rob7c wrote:
        If I upgrade to an account with 3+ users does this allow other people access files without upgrading their own account?

        You seem to be referring to a Business team account that has a minimum of three users. When someone joins a team, their account is merged into the team account. Basically, you become the owner of their account and they use one of your licenses. All member of a team have access to the team space.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!