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Forum Discussion

Aegon's avatar
Aegon
New member | Level 2
3 years ago

Smart Sync has disappeared from context menu

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can fin...
Desktop
Mac
Sync
  • Rich's avatar
    Rich
    3 years ago
    Aegon wrote:

    In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

    You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Aegon wrote:

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.

Lynn Bennett's avatar
Lynn Bennett
Explorer | Level 3
3 years ago

How do I do this on a Windows system? If you can post screen shots, too that would be very helpful! 🙂

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Lynn Bennett, thanks for the nudge here!

     

    Can you please clarify what you'd like to do exactly?

     

    The options to make a file online-only or available offline, should be there when you right-click on a file in your Dropbox folder.

     

    Is that not what you see on your end?

    • Lynn Bennett's avatar
      Lynn Bennett
      Explorer | Level 3
      3 years ago

      DropBox made me upgrade in order for the smart sync to work. I really enjoyed and will miss the free version. LOL!

    • billstangel's avatar
      billstangel
      New member | Level 2
      2 years ago

      I am having the same issues on my laptop - Windows 10. The Dropbox menu options to not show up when I right click on the Dropbox folder. I have been attempting to resolve the issue with Dropbox email support but that has not resolved the problem nor have they been very responsive.

       

      I have reinstalled the app, modified the registry menu... haven't resolved the problem.

       

      Any help would be appreciated.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey billstangel, sorry to see you're having issues with this.

         

        Can you please clarify if you're just missing the options to make your files online-only/available offline, or all Dropbox context menu items?

         

        Also, which version of the Dropbox app do you currently have installed and what's the sync status?

         

        You can see that by hovering over the Dropbox icon in your system tray.

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