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Forum Discussion

Aegon's avatar
Aegon
New member | Level 2
3 years ago

Smart Sync has disappeared from context menu

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can fin...
Desktop
Mac
Sync
  • Rich's avatar
    Rich
    3 years ago
    Aegon wrote:

    In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

    You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.

Lynn Bennett's avatar
Lynn Bennett
Explorer | Level 3

How do I do this on a Windows system? If you can post screen shots, too that would be very helpful! 🙂

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Lynn Bennett, thanks for the nudge here!

 

Can you please clarify what you'd like to do exactly?

 

The options to make a file online-only or available offline, should be there when you right-click on a file in your Dropbox folder.

 

Is that not what you see on your end?

  • Lynn Bennett's avatar
    Lynn Bennett
    Explorer | Level 3
    3 years ago

    DropBox made me upgrade in order for the smart sync to work. I really enjoyed and will miss the free version. LOL!

  • billstangel's avatar
    billstangel
    New member | Level 2
    2 years ago

    I am having the same issues on my laptop - Windows 10. The Dropbox menu options to not show up when I right click on the Dropbox folder. I have been attempting to resolve the issue with Dropbox email support but that has not resolved the problem nor have they been very responsive.

     

    I have reinstalled the app, modified the registry menu... haven't resolved the problem.

     

    Any help would be appreciated.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey billstangel, sorry to see you're having issues with this.

       

      Can you please clarify if you're just missing the options to make your files online-only/available offline, or all Dropbox context menu items?

       

      Also, which version of the Dropbox app do you currently have installed and what's the sync status?

       

      You can see that by hovering over the Dropbox icon in your system tray.

      • billstangel's avatar
        billstangel
        New member | Level 2
        2 years ago

        I did a reinstall this week (and multiple times in the past) and I believe I am using the current stable version. I have turned off the option to work with beta releases. I do not see the version when I hover over the icon in the tray... All that is visible is the word Dropbox. None of the Dropbox menu items are visible when viewing the folders (right click) in the Explorer app.

         

        I am not finding the version of the app that I have installed, but the file version of the Dropbox Update Setup is as follows:

         

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