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Forum Discussion
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Same problem already for several weeks. Iphone 12mini and latest IOS.
New photos are not discovered. App only shows “scanning your photo library”. After deleting app and reinstalling - photo backup is working again. But only once.. I have to delete it again..
Have been deleting/reinstalling app already for 10 times for uploading new photos.
- Same above. I’ve reinstalled and restarted my device several times, but the same “scanning your photo library” keeps showing up and nothing gets uploaded.
My Iphone 11 is having the same issue. Stuck at "scanning your photo library".
- Jay
Dropbox Staff
Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!Hi Jay,
I am having the same issue with iPhone 13 Pro Max. Just upgraded my account last night and all pictures and videos were uploaded. Then I changed the white balance and exposure on several photos, took some new pictures, and boom! The APP was stuck. I had to delete the APP and reinstall it to see my edits. I wonder if other content creators are also experiencing the same issue? Or did I do something wrong? Please advise.
Why isnt this fixed yet at the end of September? I am on ios 15 and have 1 month old iphone 12 pro max with 256gb capacity and 110gb free dropbox version 252.2 been stuck at scanning photo library for a whole day now. no upload activity on my phone from dropbox.
I'm not turning that off because I am not going to deal with duplicates that dropbox likes to shove in there regularly. Your app doesn't finish uploading everything that is NEW since turning on camera uploads the first time when it should. Fix that first!
I reinstalled the app today and manually selected 2 days of photos and videos. It didn't upload them! AND!!!!!!!!!!!!!!!!!! it does not upload in the background when I have all settings enabled for that in ios. Your app no longer has a setting to upload in the background when it did in the past.
What helped in my case was to disable battery optimization for continuous photo upload.
This is still happening on my phone - it's stuck on "Scanning your photo library" and will occasionally switch briefly to the uploading bar with a couple hundred photos but then go right back to scanning. I tried deleting and reinstalling app and restarting. Any updates @Dropbox on how to fix this?
- Jay
Hi sks14, if you're experiencing this issue, I'd recommend contacting the support team directly for them to investigate in more detail on their end.
Yes, on iPhone 15. Closing the app, then power cycling iPhone fixed the issue.
