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Forum Discussion
Terrible Windows Explorer Performance - Click slow, stutters
Not sure when this started happening, but we've been paid Dropbox users for years. The new issues may be a deal killer. Clicking on a file or folder to rename takes SECONDS. It's almost like Explo...
I am having the same issue with Dropbox slowing windows explorer whenever I try to open a Dropbox file. I also use the local store on my D drive as opposed to selective syncing. I am running Windows 11 64 bit. The computer is a new Dell workstation with the latest Xeon chip. Dropbox has been running flawlessly on the computer for 5 months. The issue only started recently with a new Dropbox update. No issues with any other program.
I tried all the Alt-H fixes and now the task bar icon does not open the program. This is an issue with Dropbox. I spent 2 hours with a tech support chat that wanted me to move the folder to another drive. The current drive has no issues after scanning it. After uninstalling Dropbox windows explorer I can open any file or folder in the Dropbox folder that is on the hard drive instantly. This an issue with Dropbox. I have reinstalled the program and the issue immediately comes back. I hope that Dropbox will fix the issue which was caused by an update of the latest Dropbox build.
- Walter
Dropbox Staff
To anyone that is experiencing this issue, and if you run iCloud for Windows.
I spent about 8 hours trying to resolve the issue including a long tech support chat session with no resolution. This does not include the resync time because of the new install that took 14 hours to finish on a 1 Gig download internet connection.
Tech support did not send me the latest build to download. I thank Walter for giving me the link to the latest build. As Dropbox is supposed to auto update to the latest version, I have never understood why numerous times I find that Dropbox is not running the latest build weeks after a new build comes out. Tech support suggested moving the entire folder to Drive C which I knew had nothing to do with the issue. I have been running Dropbox for over 6 years with this exact setup. I also ran error scanning on the D drive which confirmed no issues with it. So, this would have been an additional waste of time.
I searched websites including Dropbox and saw numerous reports of the same issue. iCloud for Windows was mentioned as a possible conflict. I use iCloud calendars/Contacts/iCloud Drive for business and just uninstalling it due to Dropbox not working with it is not an option. There is no other software that I run that has any issues with iCloud. I tried the suggested.....Alt_H fixes, disabling anti-virus/firewall software etc. none worked. So I uninstalled iCloud and rebooted the computer. Then I tried accessing Dropbox folders and files on the local drive and the problem was gone. I then did a reinstall of ICloud and then a reboot. iCloud is running with no issues and the Dropbox issue is fixed.
Dropbox is a very useful utility. In my years of using DB the few times I ran into an issue that I cannot fix, my experience is that I have not been able to get tech support to fix a single issue. I believe this is the greatest downfall of Dropbox. As iCloud Drive, MS OneDrive, Google Drive become more sophisticated, easier to use and more widely adopted, I will have to consider them as alternatives to Drobox as I don’t have days to give up when there is an issue with Dropbox. Tech support has to be there the few times you need it and have the ability to resolve issues. I use Google One and find their tech support to be superb as is Microsoft OneDrive. I do not have the time to find a workaround due to a new build issue and perhaps other users have had this experience.
I assume that DB Tech support has fixed many issues for other users, unfortunately for me this has never been the case.
Thank you very much. This remark has been of great assistance to me.
Walter please note:
When I was on tech support chat for a couple of hours, I was sent a download link that installed V 146.4.4836. There was no mention of a stable version being available, which I believe is the problem. In trying to resolve the issue last night I uninstalled DB, cleaned out all registry references and did a new install and ran it as Admin. I have 400GB of data and used the advanced options to install the Dropbox folder on my Data drive which is D:. I then immediately paused the sync and dragged all my Dropbox files from OldDropbox ( I renamed the existing Dropbox folder before doing the new install to OldDropbox) to the new Dropbox folder the install created and then restarted the sync. Being that I had the same problem with Windows Explorer delaying for about 20 seconds when accessing anything in the Dropbox folder. I repeated the uninstall and did the reinstall and let Dropbox download (sync) all the files from my Dropbox.com account. This took all night and the problem is still there. Can you advise if there is a shortcut I can use to update to the new Dropbox stable file version that you referenced without having to do the entire uninstall reinstall?
Thank You
I downloaded the offline installer for V 147.4.4800. I then quit Dropbox and installed it as Admin. I rebooted and the same issue is still there. Every file access on D:Dropbox folder through Windows Explorer is delayed for about 15-20 seconds while looking at the Windows hourglass.
Also when accessing the Dropbox folder (windows explorer) by clicking 😧 then Dropbox folder also causes a delay. When accessing using the Dropox icon link that it installs on the windows explorer quick access the subfolder shows immediately but then when trying to access any subfolder or file the delay continues. Accessing the web account is quick. This is occurring when using the local store method and syncing to website and not the selective sync. This makes Dropbox not useable. There are a lot of posts on the web with users having the same problem. Please advise if any other method to resolve this.
