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Forum Discussion
Jim G.24
4 years agoHelpful | Level 6
Terrible Windows Explorer Performance - Click slow, stutters
Not sure when this started happening, but we've been paid Dropbox users for years. The new issues may be a deal killer. Clicking on a file or folder to rename takes SECONDS. It's almost like Explo...
Walter
Dropbox Staff
Hey 1537954, sorry to hear you're having issues with this.
Can you confirm that you're noticing this with our latest, stable version of the desktop app found on this page?
Also, could you share your ticket ID for your support interaction so that we can look it up in our system?
Thanks a bunch!
1537954
3 years agoHelpful | Level 6
To anyone that is experiencing this issue, and if you run iCloud for Windows.
I spent about 8 hours trying to resolve the issue including a long tech support chat session with no resolution. This does not include the resync time because of the new install that took 14 hours to finish on a 1 Gig download internet connection.
Tech support did not send me the latest build to download. I thank Walter for giving me the link to the latest build. As Dropbox is supposed to auto update to the latest version, I have never understood why numerous times I find that Dropbox is not running the latest build weeks after a new build comes out. Tech support suggested moving the entire folder to Drive C which I knew had nothing to do with the issue. I have been running Dropbox for over 6 years with this exact setup. I also ran error scanning on the D drive which confirmed no issues with it. So, this would have been an additional waste of time.
I searched websites including Dropbox and saw numerous reports of the same issue. iCloud for Windows was mentioned as a possible conflict. I use iCloud calendars/Contacts/iCloud Drive for business and just uninstalling it due to Dropbox not working with it is not an option. There is no other software that I run that has any issues with iCloud. I tried the suggested.....Alt_H fixes, disabling anti-virus/firewall software etc. none worked. So I uninstalled iCloud and rebooted the computer. Then I tried accessing Dropbox folders and files on the local drive and the problem was gone. I then did a reinstall of ICloud and then a reboot. iCloud is running with no issues and the Dropbox issue is fixed.
Dropbox is a very useful utility. In my years of using DB the few times I ran into an issue that I cannot fix, my experience is that I have not been able to get tech support to fix a single issue. I believe this is the greatest downfall of Dropbox. As iCloud Drive, MS OneDrive, Google Drive become more sophisticated, easier to use and more widely adopted, I will have to consider them as alternatives to Drobox as I don’t have days to give up when there is an issue with Dropbox. Tech support has to be there the few times you need it and have the ability to resolve issues. I use Google One and find their tech support to be superb as is Microsoft OneDrive. I do not have the time to find a workaround due to a new build issue and perhaps other users have had this experience.
I assume that DB Tech support has fixed many issues for other users, unfortunately for me this has never been the case.
- thipsusi11 months agoNew member | Level 2
Thank you very much. This remark has been of great assistance to me.
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