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PJG343's avatar
PJG343
New member | Level 1
17 hours ago

The Dropbox app on my Mac computer is not syncing

I'm on a desktop Mac.  Got a new iPhone today and had to enable 2FA. 

Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for letting us know about this, PJG343.

    I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out.

    Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is?

    Also, what is your macOS version?

    Keep me posted and we'll go from there.

  • PJG343's avatar
    PJG343
    New member | Level 1

    Dropbox version 213.4.4597  Says Syncing...  Running Ventura 13.7.1

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for that, PJG343.

      If the app seems to be stuck at "syncing.." try the steps in this article, to see if anything helps.

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