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Forum Discussion

cheng_guanwen's avatar
cheng_guanwen
Explorer | Level 3
11 months ago

The update button on the webpage is gray

The update button on the DropBox webpage is grayed out and cannot be clicked. It shows that I do not have permission to upload files. My account is a business account and I am the administrator of the team.

I want to know what caused this.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey cheng_guanwen, thanks for reaching out to us.

     

    From the screenshots, it looks like you don't have edit permissions on this folder.

     

    If you go to the Content tab in your admin console, do you see that you have access to it?

     

    Let me know what you find.

    • cheng_guanwen's avatar
      cheng_guanwen
      Explorer | Level 3

      I checked and found that I have access to the team space folder.

      Is that why I chose the root directory for the entire team space?

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Would you mind clarifying what you mean about choosing the root directory for the entire team space, cheng_guanwen?

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