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Forum Discussion
Unable to share with external users
We are unable to share folders with people outside our team or organization. We have had an open ticket with the engineering team for almost a month and are still awaiting a resolution. This situation is impacting our business operations, and it feels like we’ve been waiting indefinitely.
JasonSilverDBXDropbox Product Manager
Hi Mzee , I'm very sorry to hear this. Can you please share the ticket so I can investigate?
- JasonSilverDBX
Mzee Thank you! We were able to locate your ticket last week and are working on this. We'll route communication from here through your account team and customer support.
- JasonSilverDBX
Mzee , apologies again that you are facing this challenge and that we haven't provided a response. I looked into this and am in touch with your account team. We are investigating and will provide updates through them.
We are having a similar issue. Whoever we share the files with has to login in order to access folder. Is there a work around to this?
