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SGrosch's avatar
SGrosch
Explorer | Level 3
8 months ago

Unable to un-ban account after sharing a link

Shared a folder link with 4 vid clips in with a few friends, have used Dropbox for years, no issues until now, and banned?
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

What exactly is the error?

  • SGrosch's avatar
    SGrosch
    Explorer | Level 3
    8 months ago
    Hi Stephen, your Dropbox public links have been suspended for generating excessive traffic

    ———-



    Unable to unban account
    There was a problem. Please contact support for further assistance with removing your temporary ban.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago

      If its your first ban it will automatically clear within 24 hours or so. However, each one does take longer. 

       

      Dropbox limits users bandwidth on links to 20/gb a day across every link for free users, so, if you used over that (maybe the 4 watched more than once etc.) that will result in a ban.

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