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Faabbbbio's avatar
Faabbbbio
New member | Level 2
2 years ago

Uploading photos in HEIC makes them appear out of order in the photos section

As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on the date they were added to dropbox. This is not true for jpg photos, but i would like to keep them as HEIC.

How could i fix this?

Sync
upload
  • Jay's avatar
    Jay
    2 years ago

    In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

     

    As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Faabbbbio, thanks for bringing this to our attention.

     

    Could you clarify how you're uploading these images? Which device and app are you using?

     

    This will help me to assist further!

    • Faabbbbio's avatar
      Faabbbbio
      New member | Level 2
      2 years ago

      Hi, I am uploading pictures with my iPhone (13, with the latest firmware), manually by using the share feature and then selecting the Dropbox app.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are the JPG images being uploaded using the camera upload feature, or by manually uploading them using the same method you provided?

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