You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dollypantry's avatar
dollypantry
Explorer | Level 3
3 months ago

Video files failing to open on Google and Safari through a shared link

I am trying to send two short movies to two colleagues but both are unable to open the file.  One has Android Google and the film is greyed out and the other has this message 'Safari cannot open this...
Error Messages
Preview
Share
Shared Links
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear about this, dollypantry.

 

How large (in size) are the files in question?

 

If you open the link on your end, from a browser that is not signed in to your Dropbox account, are you able to view the videos as normal?

 

Let me know and we'll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!