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Rustle's avatar
Rustle
Helpful | Level 5
6 months ago
Solved

We can no longer add comments on Dropbox Paper, why?

Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible ...
Dropbox Paper
Web
  • Jay's avatar
    Jay
    6 months ago

    We're unable to view external links for images, could you copy and paste the image in your next reply?

     

    Are you certain that the option for commenting hasn't been disabled for the team using these steps?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Rustle, thanks for bringing this to our attention.

 

We're not experiencing this behavior on our accounts. Could you attach a screenshot or screencast to illustrate what you're seeing?

 

Is this on any Paper document you're using? Are you using Dropbox team or personal accounts?

 

This will help me to assist further!

Rustle's avatar
Rustle
Helpful | Level 5
6 months ago

Hi, I'm using Dropbox Advanced for teams & this issue is happening on all our team accounts and on all paper documents. 

I'm unable to add a screenshot - can you also provide support for this?

  • Rustle's avatar
    Rustle
    Helpful | Level 5
    6 months ago

    screenshot

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      We're unable to view external links for images, could you copy and paste the image in your next reply?

       

      Are you certain that the option for commenting hasn't been disabled for the team using these steps?

      • Rustle's avatar
        Rustle
        Helpful | Level 5
        6 months ago

        Hi Jay, thanks. Yes it had been turned off but I'm the only admin & I didn't do it!

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