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Forum Discussion
Where is the chat box???
Seriously...i dont' see it anywhere. I had two questions/issues (other than not being able to find the chat box). I mainly trying to download 4 new folders to my computer to do some video editing:
- in Selective Sync, i select the "select folders" button, and then it says, "Couldn't load your folders right now. Try again later."
- when i got to the online DB folders, i also can't find an option to make them available offline.
So...kinda stuck right now. My next try is to just select the online folder and click, "Download"...or maybe that's just the way to do it now???
"To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team."
I am those things, and I have that service, and I still can't find the chat box- Mark
Super User II
I am those things, and I have that service, and I still can't find the chat box
Just to be clear if you are on a trial you wont see it. You must have physically paid.
Does that change anything at all?
- Hannah
Dropbox Staff
Hey Stephen J.9, thanks for reaching out to us.
You'll need to go through a few steps to locate the chat option, so let's see:
- Go to this page
- Choose your specific topic
- Go through the prompts about the topic and you'll get to a page that has a "this did not solve my issue" option
- Click on that and you'll see your support options, Chat included
- Hannah
Hey jtad, thanks for bringing this to our attention.
To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team.
The rest of your support options are available here.
As for the issue you're having, can you first hover your mouse over the Dropbox icon in your system tray/menu bar to see the sync status and version of the Dropbox app?
If it's "up to date", can you quit the app and re-open it, to try to sync your folders through selective sync again, and see if that helps?
If you haven't already, please restart your computer as well.
Let me know what you find and we'll go from there.
