Forum Discussion

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
11 months ago
Solved

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
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  • Liz Falconer's avatar
    Liz Falconer
    11 months ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Liz Falconer, if you use the app, instead of our website, do you get any errors then? 

 

If I were you, I'd try clearing the app's cache, and also try to upload the content on a different path, than the one you're trying to at the moment. 

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
11 months ago

Hi Megan - I'll try that, thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey, Liz! 

     

    Give that a go, and let me know how it goes!

    • Liz Falconer's avatar
      Liz Falconer
      Helpful | Level 6
      11 months ago

      Hi Megan,

      Still, no-go, I'm afraid. Clearing cache didn't make any difference.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

         

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