Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
10 months ago

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
Error Messages
sync
upload
  • Liz Falconer's avatar
    Liz Falconer
    10 months ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Liz Falconer, if you use the app, instead of our website, do you get any errors then? 

 

If I were you, I'd try clearing the app's cache, and also try to upload the content on a different path, than the one you're trying to at the moment. 

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
10 months ago

Hi Megan - I'll try that, thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey, Liz! 

     

    Give that a go, and let me know how it goes!

    • Liz Falconer's avatar
      Liz Falconer
      Helpful | Level 6
      10 months ago

      Hi Megan,

      Still, no-go, I'm afraid. Clearing cache didn't make any difference.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content