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Synergy Design's avatar
Synergy Design
New member | Level 1
12 days ago

32 GB of referral space is missing from my account after a Dropbox Business trial

Hello, I enabled Dropbox Business a year ago in test mode and didn't know how to properly revert back to Dropbox Basic. After a few months, Dropbox deleted not only my files but also 32 GB of my clou...
Account Settings
Referrals
Storage space
Synergy Design's avatar
Synergy Design
New member | Level 1
8 days ago

Is there any way to contact the support team to restore the cloud space I received through the referral program? I can't find where to write.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    Hey Synergy Design, let me hop in here, too.

    As Mark mentioned above, if the Dropbox account has been deleted, there’s no way to restore it or the referral space that had been previously received. 

    Can you clarify for me if the Dropbox account in question was linked to the email address that’s connected to this Community profile? If it was, and you're seeing a new account now in its place, then I'm afraid there's not much to be done.

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