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Forum Discussion

ScotSwiss's avatar
ScotSwiss
New member | Level 2
2 months ago

Account is not full but it says I need to upgrade to add files

Hi guys,

 

Seen the threads on this but still don't have a solution. 

 

I am using only 0.9GB of my 2GB but when I try to drop files in it says I need to upgrade. 

 

I also have adequate space on my laptop drive (not much - 10GB only for the moment but that's more than enough for the files)

 

Thanks for your help in advance

 

R

Quota
Storage space
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    @ScotSwiss wrote:

    I am using only 0.9GB of my 2GB but when I try to drop files in it says I need to upgrade.

    Can you provide a screenshot from your Plan page showing your usage? It would look like this:

     

     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey ScotSwiss, can you also let us know how large the files you're trying to upload are?

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