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Forum Discussion

inscrutable-g's avatar
inscrutable-g
Explorer | Level 3
11 months ago

app claims dropbox is full but website disagrees

I have the Basic plan which starts at 2 GB. Over the years I've invited friends and done other little tasks to get free space and am currently allotted 3.25 GB. Of that, I'm using 2.7 GB between my f...
Android
Dropbox Basic
Error Messages
Mobile
Quota
Storage space
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

     

    Have you tried deleting the app and reinstalling it, to see if that helps?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi inscrutable-g , thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the Android app, while naming and name and email address?

 

This will help me to assist further!

  • inscrutable-g's avatar
    inscrutable-g
    Explorer | Level 3
    11 months ago

    A bit of a random collection but I tried to screenshot the notifications it gave me and then opened up the app and took some screenshots in there showing that there's plenty of space.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

       

      Have you tried deleting the app and reinstalling it, to see if that helps?

      • inscrutable-g's avatar
        inscrutable-g
        Explorer | Level 3
        11 months ago

        Ok, did that. Just uploaded a photo and it didn't throw up the "Dropbox is full" error. I'll close this for now and if it reoccurs I'll open it up.

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