Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

yoshimitzu's avatar
yoshimitzu
New member | Level 2
12 months ago
Solved

App stops syncing because of the quota have been reached, but I'm underquota

Today I transferred a large folder into our company's account on Dropbox. This led to exceeding the 5TB plan, causing the Dropbox app to stop functioning. Consequently, I deleted a significant amount...
desktop
Error Messages
Quota
Storage space
sync
  • Jay's avatar
    Jay
    12 months ago

    Glad to hear you were able to resolve this issue. 

     

    If you have any further queries, feel free to message back.

yoshimitzu's avatar
yoshimitzu
New member | Level 2
12 months ago

On this page it says "5,1 TB out of 5 TB" are being used. Though, when i check https://www.dropbox.com/team/admin/members i can see that the rest of our team only uses 438 GB in their private folders. So in total we only use around 4,1TB (3,66TB + 0,44) out of 5TB right now. It must be a Dropbox problem and I want to give you some more context: One big folder has been moved away from our Dropbox system yesterday containing a few hundred GB. I removed our ownership completely, made sure it is not shared with us anymore and i also deleted the team member and the license of the person who was originally hosting this folder, as he is actually not working for the company anymore. Could this maybe still cause this trouble? I really need to get this to working quickly and i really don't want to upgrade.

yoshimitzu's avatar
yoshimitzu
New member | Level 2
12 months ago

Same address, same account. Just 2 hours of deleting files from shared team folders in between....

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey yoshimitzu, sorry to jump in here.

     

    When you deleted the team member mentioned above, did you choose to transfer their files to another member or did you delete them?

     

    Because files transferred after a team member is removed from the team still count against the team's quota.

    • yoshimitzu's avatar
      yoshimitzu
      New member | Level 2
      12 months ago

      I've deleted it. And I've removed the entire account only after i've switched the big folder i've mentioned above. So it was just a few Megabyte left on that account.

      • yoshimitzu's avatar
        yoshimitzu
        New member | Level 2
        12 months ago

        I've just deleted another 100 GB. Immediately i can see more space available on the browser version. No change here https://www.dropbox.com/account/plan No change on the App.... 

        How is this even possible?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!