Forum Discussion

Raknaar's avatar
Raknaar
New member | Level 2
3 years ago

Bumped down to 2 GB

Hi DB

 

All of a sudden i've been hit with a "you need more space, please upgrade", when before i've never had that problem. Earlier i've had more than 2GB as my limit, and the referral page has not stated that more space has expired. 

 

Is there anything i can do on my end? It just seems weird.

 

Cheers

Raknaar

Dropbox Basic
Quota
Referrals
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Raknaar, thanks for bringing this to our attention.

     

    According to this page on your account, how much quota do you have in total, and how much is being used up?

     

    This will help me to assist further!

    • Raknaar's avatar
      Raknaar
      New member | Level 2
      3 years ago

      Hi Jay

      On that page it says 9,8 GB out of 8.75 GB, but on the desktop app i only have 2GB.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Are you certain that you're signed into the same account on the computer?

         

        If you go into the desktop preferences and view the Account tab, do you see the correct quota there and the same email address as the site?

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