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Forum Discussion
Cannot Make Files Online-Only On Mac
I am essentially out of space on my computer despite having plenty available in the cloud, and the hundreds of gB's I'm using are taking up space on both my dropbox and my computer itself. When I right-click the file within Finder, there is no option to "make online-only". I have already turned this feature on as well as enabled the extension from the dropbox website. I have also already authorized all the necessary permissions within the macOS settings themselves regarding Finder extensions. Despite this, and multiple restarts amidst days of troubleshooting, I am at an impasse as my workload is backing up and so before I am brutally forced to switch to Google Drive for the foreseeable future, I figured I would try and solve these issues here first. I am on MacOS 10.15.1 (Catalina), and so this is my first culprit. I would love to avoid updating for the time being, although I'm aware this may be the problem. Any advice would be vastly appreciated. Thanks!
- Mark
Super User II
Hi BenAltizer
It should work with that version of OS as it needs 10.10 or higher.
What version of Dropbox are you using?
It should be the latest version as I've re-downloaded it a few times this week attempting to combat this, where do I check this?
- Mark
Mouse over the Dropbox icon on the status bar of your machine
Yes, it fully up to date.
- Nancy
Dropbox Staff
Hey BenAltizer!
Can you please click on the small Dropbox icon in your menu bar, and send me a screenshot of the window that will appear?
Also, when right clicking on your files within the local Dropbox folder, are you seeing any other Dropbox options, besides the “Make online-only” one that seems to be missing?
I am also having the same issue despite troubleshooting a whole bunch of different fixes. I am Mac OS 13.4. I have deselected all files under Selective Sync. I have selected "online only" for individual folders and files (and nothing happens, they don't switch to online only). I've made all new files "online only." I am at wits end.
- Hannah
Hey erikbonnie, sorry to hear about this.
Have you checked your account settings, to make sure that the Dropbox system extension is enabled?
Mac Support helped me figure out how to address the issue.
