You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://help.dropbox.com/installs/macos-support-for-expected-changes
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
This is a disaster for our my small business. We have 5 Mac Mini's with tiny 250gb hard drives, which run Dropbox on external SSDs (formatted to the AFPS system). I literally setup a new Mac Mini this weekend this way.
Now I am reading that Dropbox just won't work on them at all? So Dropbox has to use what little space is available in the 250gb internal drives??
If this is true...we will have no choice but to leave Dropbox and migrate to something else.
Do you know of an alternative service that will allow it? I thought it was Apple's fault, so i'm wondering if we just have to all move to Windows. Yuck.
jahshwa I’ve posted about this previously, but I am now using a service called Sync.com, which is not perfect, but terrific for my needs. It’s based in Canada and committed to supporting users with external drives. One other user found their service too slow for his very heavy needs, but I’m very comfortable with them, YMMV, but you may want to give Sync.com a shot.
Unfortunately, it sounds like the change is being driven by Apple itself, not by Dropbox, which may mean that all alternative services face a similar limitation. If you continue to use Macs running Ventura or later, you may need to find another way to work or acquire machines with more internal storage (which a cynic might suspect as a reason for Apple to make the change).
This is what Apple has done since the 80's. Forced obsolesce. Typically new OS that cannot run on old hardware, thus forcing a hardware upgrade. But now, in the era of cloud computing, they too will find another way to get us to buy another Mac. My 1TB drive on my iMac Pro (which cost over $5K) is packed. I use an external SSD for my Scratch Disk, but was hoping to run DB off of it. Looks like I better come up with a new plan. BTW, my Mac is still plenty fast, yet I can't upgrade the internal harddrive.
- We are in the same boat. We pay Dropbox thousands a year, I’ve just been talking to support about getting a partial refund when we cancel our account once we work out wth to replace it with :-/. Disaster is right.
Has this change already happened? I just checked one of our Mac Minis and the Dropbox folder is still on the external SSD.
I'm very confused about what is happening with Dropbox. I've read the help documentation and read through some posts on this forum.
The standard copy-and-paste reply from Dropbox support is from this article: https://help.dropbox.com/installs/macos-support-for-expected-changes
"Storing your Dropbox folder on an external drive is no longer supported by macOS."
The issue with this and all the replies I've seen is that there is no explanation or understanding as to how much of a disadvantage this to some of us long-time Dropbox users. I want to understand what has happened and what the workarounds (if any) are.
I'm currently on Mac OS 12.5 (Monterery).
I am concerned about upgrading because it looks like I will no longer be able to store my Dropbox folder on my external drive.
On my 1Tb MacBook Pro, this isn't an issue.
But on my 512Gb Mac Mini, this is a significant issue.
Like many people, I work with very large video files, and I quickly run out of space on my Mac's hard drive. And it's not an option to store many of these files online, because of the time it takes to download (even on a fast connection).
From what I gather, Apple are requiring 3rd party tools to work with their iCloud API and to store all files within the user library.
But, is it not possible to move my Apple user library to an external library? Even on Ventura? If so, wouldn't that mean I CAN use Dropbox on an external drive?
On my Mac Mini, I don't really want any of my documents on my main drive, because there just isn't enough room.
Can someone explain what is happening here, and if there are any workarounds? Specifically, can I move my user library to an external drive and so use Dropbox there?
Thanks!
What happens if my boot drive IS an external drive (which mine is)?? Is it possible that the Dropbox folder needs to be on the boot drive, wherever that happens to be?? If this is true, it wouldn't help teams whose workflow is based on shared network storage, but it MIGHT help those like me with simpler set-ups. Does anyone know if this is so???
I don't understand. Won't we be able to store the files on dropbox online only and pull them down when needed? I actually JUST set up an iMovie library on Dropbox this morning. It took a ridiculous amount of time to upload an 800mb MB! film - it was a 30 second video for Pete Sake. I'm in the process of upgrading to a macmini2 with only 512gb on it. I have a Mac mini 1TB that currently has 850 gb used. I need to already move everything and planned on working from a 2TB External.
So, bottom line, can I just drag everything out of drop box - right now! - and stick in on the 2TB external, then either do Google or some other cloud service and be done with dropbox?
- Mark
Super User II
Hi iagdotme
So the simplest answer here is 'no'. Due to the changes Apple have made they are no longer allowing this. However, disclaimer here in that is the official supported line. There may be ways of doing so which involve tweaking / changing things BUT these wouldnt be supported by either Apple or Dropbox should something go wrong. At this moment I dont actually know of any, but, I imagine over time some will appear.
Personal Update. I managed to get the 1 1/2 TB out of dropbox and into externals. Some notes to help folks who've decided this is enough:
1. Be sure and do the DROPBOX Download (not just drag and drop). If you drag and drop you'll end up with folders that look as though they moved, but they will have zero bytes. Dropbox zips large folders, so you have to go through the hassle after you download the folder to unzip the folder. I'm sure this is by design.
2. I canceled on the last day of my billing cycle and note this: The last billing cycle was 1/31 through 2/28. The New billing cycle was 2/28 through 3/31. Neat huh? One day, two billing cycles. Huh? And... get this... It was 6:30 pm EST when I was trying to finish before midnight, and the billing notice stated "billed at 9:45pm GMT. Seriously. GMT.
3. Hurdles and hoops. I went on chat the next morning, and after battling the bot, was able to get the fee refunded (3-4 business days of course but billing is always automatic). Nickels and dimes.
4. The 2GB freebie will be fine for sharing large folders or files when needed. Then I'll delete. So, will keep the account for now.
Thanks for all the input and information. It finally motivated me to do this.
