You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://help.dropbox.com/installs/macos-support-for-expected-changes
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
This is a bombshell for the entire Mac community. As everyone knows, Apple charges a fortune for extra terabytes of SSD storage on its Mac Studio, Mac Mini, MacBook Air and MacBook Pro computers, and it's impossible to increase internal disk capacity after you purchase your computer. Up until now, however, it's been possible to augment a skimpy internal drive with very fast and cheap external SSDs.
In fact, I have been pricing out a new Mac Mini M2 with 512 Gigs on an internal drive, supported by 4T of external storage, on a wicked fast Samsung SSD inside a very inexpensive external, enclosure. This is a bargain, given that Dropbox and other apps can be placed on the external drive.
Now, however, it seems that either Apple or Dropbox — or both companies working in tandem to skr3w us consumers--are making this impossible. Soon we'lll all be victims of Apple's greed and monopolistic power to squeeze us for every dollar they can extract.
My only response can be to stop using Dropbox and find an alternative. Microsoft OneDrive has already deprecated use of external drive. And, given that it irreparably corrupts PDF files, I can no longer recommend it to anyone.
I now must throw myself on the mercy of the Dropbox community. Is it really true that MacOS will soon make it impossible to use a cloud service on an external drive. If so, what can we do t work around this? If not, which of the many alternate cloud services are the most reliable and serviceable? HELP?
No, not really. It's just that dropbox doesn't want to do what it takes to make it work.
Sync.com is a fantastic alternative. They are a little bit slower, but they just sped up their service as well. So it's still a bit slower but much better. I don't know what the actual numbers are but I would absolutely try it.
Here's what I really like about them… They are private. They cannot see what you are uploading under any condition. And that's unlike dropbox that says openly they will share your stuff with anybody they want to. Drop boxes terms of service are horrific it should be illegal.
In addition, dropbox is a filthy woke corporation. They believe it's OK to discriminate. Just in reverse. They have a white manager who has openly said she would rather overlook even qualified candidates to hire black people. I have never been quite so disgusted in my entire life and told them so. They could care less. I demanded somebody get back to me about how they have corrected the situation and what actions were taken. I could hear crickets.
Being a person of a mixed family, all of us are disgusted by that. We all want a fair chance. That's all we want. Not a "more fair" chance than the next person. Nobody has to give any of us a break because of our color. That is disgusting on its face.
Sync.com has another thing that I just love. There are two of us and so we bought their business pro account. But are you sitting down? I think we pay $30 a month for the both of us in total. And for that, we have 100% unlimited space. Yes you read that right. So it is a bit slower, but not too bad, completely, 100% private, and now faster. So many improvements have just been made it's just amazing. Sync.com cares, and they listen. Two things the dropbox does not.
I was paying dropbox several hundred dollars a year and that was just for my account. I have now canceled my account and have gone to the free level as have several other people that I'm friends with and two other people in our company. I wonder how much this is really costing them? Yes we're just a few and very little. But it is not just us that is finding better places.
Dropbox marches on to the tune of their own "woke drummer". They have never given an appropriate answer. They have never even attempted to do what it takes to solve this. And we know that if other companies can solve it, they can do. Yes, yes Apple is suggesting that the main drive used. That's convenient for Apple as it causes all of us to buy a bigger drives. However, that is not the answer. Many of us have way too big of stuff that needs to be stored and accessed and the main drive even at 8 TB would not be big enough.
I'm very happy with sync.com. No, they are not paying me to say anything. I'm hoping this is somewhat like salt in the wound. Dropbox screwed me for a long time, refused to respond to my concerns, trade like crazy to keep me from downgrading my account. They can sign you up all right with a click of a button but to get away from them they can't help you. You have to trudge through their menus figure out how to get out and then click the buttons yourself. Ridiculous. They claim it's for privacy reasons. Funny that they don't respect her privacy in any other way.
Really, I just want to make sure this thread keeps going. Let's make sure everyone knows how ridiculous the situation really is. Maybe some Wolk engineer in dropbox will actually read it. I'm sure they won't care, but I wish for them the same future that Twitter employees had.
Next time when I instruct you to respond, I expect you to do so. I was a paying customer and I still would be. You failed me. You failed the common decency test as well. But you failed to follow my instructions and at least give me an update. You failed all of us in your ridiculous privacy policy. And now you show us how little you care by not even giving a real response to our questions and marking it as solved. I really do hope that each and every employee of this silly company get treated the exact same way they are treating others.
- Dude stop with the “woke”‘political crap. OMG you are just too much. The whole idea of “woke” is so completely out of context and frankly ignorant. Stop making every **bleep** thing political.
Nobody gives a flying crap about your politics. NOBODY CARES.
- ArthurPix
It is true and there still does not seem to be a workaround. Dropbox seems to be leaving us in the dark.
The most viable alternative that I’ve found seems to be Sync.com, which still works on an external drive, but isn’t as robust as DropBox and has a 40Mbps upload speed limit - which, if you have a gigabit connection and need to upload large amounts of data, is pretty slow.ArthurPix yes, it is a bit slow. But it's also fantastic. And they have just a few days ago sped it up. It's still not real fast but it's better. At least a listen, that's more than I can say for drop your box.
We pay $30 between two of us for a business pro account and have UNLIMITED STORAGE. That more than fits our needs and the speed is good enough.
They also are private. Again, drop your box is ridiculous. They openly state they will give your content to anyone and they will even read it or listen to it or whatever they want to do. I could not be more happy than to be away from them.
Just to be clear, I have dropped all of our paying accounts with dropbox. I am now on a free account. Two other people at our business no longer pay dropbox anything and have moved to sync.com. And there are numerous other friends of mine that are now no longer involved.
I really dislike politics altogether. But one thing I'm not is "woke". And here is a major corporation like Drop your box throwing in our faces, racist nonsense. It is more than I can take. I instructed them to immediately give me a response as to what they are doing to prevent this in the company further and give everybody a fair chance. They just blew me off. I wrote numerous times demanding a response. So I voted with my wallet.
My hope is that they go in the way of the dodo bird. Just like the Twitter employees.
In the meantime, sync.com is more than sufficient for 95% of us. There are definitely some use cases that will require more speed. However, they will now have an enormous problem with dropbox due to the space issues of having to have this on their primary drives. This is a complete non-starter for a great many businesses.
- Mark
Super User II
I'm not sure it'll be the end - until very recently external drives werent supported. Plus, they come with HUGE risks of data loss. For example if the drive disconnects or Dropbox doesnt open quick enough then it can be seen as a complete deletion of all files.
I think the bigger issue is around online and offline folders. BUT the irk with that needs directing at Apple.
Yeah, we run a weekly public radio show to over 500 stations and we have more than 4TB of audio that needs to be readily accessed by our reporters and engineers, at a moment's notice. And this is a small (under 50 people) operation compared to other media companies that require way more space in other to professionally work with media, especially since 2020. Since people in the team wont be able to have internal drives with 4TB+ of data storage, it means that if we can't use external drives, this WILL BE the END of Dropbox for a lot of these professional media companies.
If you unplug your external drive, or it glitches otherwise (which can easily be resolved by 1. not having your Dropbox start automatically upon log in 2. not more your computer after the drive and dropbox are turned on) it will simply re-index all files. It takes a few hours for 4TB to re index, it is no big deal and does not cause mass deletion of files. In the unlike event it does, any admin can, with 4 clicks and a filtered search can restore these files in 10 minutes.
And yes, I am also trying to reach out to apple, but as you know, there is not much hope they aren't doing this intentionally, and very little hope they will change their ways. In the other hand, Dropbox might be able to address this issue creatively.
dropbox , please let us know what's your contingency plan, or we will need to look for another solution.
Thanks
Just starting up a new thread because Dropbox marked the old one as SOLVED.
Continue making noise, this issue is NOT SOLVED.
LOL started a new thread and it was moved here. NOT SOLVED
This is not a disaster. It's a clusterf##k. An absolute f##k you to your customers. So I'll be looking at other solutions, like everyone else.
Mister Admin THIS IS NOT SOLVED.
Please UNSOLVE this thread!
This explains the unusual Dropbox behavior I've seen the last couple of weeks. Add me to the list of Mac admins who will have to leave Dropbox (after 12 years of paid!) if it can't support external drives. What a mess this is making.
It seems that moving from Mac to Linux might make more sense than giving up Dropbox. Is that feasible? If I installed Linux on my Mac computers, could I move all my Dropbox files over?
Please let's not have this marked as "solved" when the solution is kicking the can down the road. This is NOT "solved" to me. Please don't mark this is "solved" until you at Dropbox have a plan for exactly how you will facilitate external drive support in OSX. This is not optional. This is a complete nonstarter.
Never mind. I did the Dropbox upgrade, and most of the files ended up as cloud-only, so this did not use up my hard disc drive.
This is BS. Google has figured out a way around it for google drive. This is a COMPLETE SHOW STOPPER and this is TERRIBLE and unusable. How many of us have large dropbox libraries on our desktop computers AND host all our files on external volumes?
Instructions on how to fix google drive, for reference:
"Disconnect their account from Drive for Desktop.- Quit Google Drive for Desktop.- Run this command in a terminal touch ~/Library/Application\ Support/Google/DriveFS/fp_left_beta- Start Google Drive and log back in.
https://support.google.com/drive/thread/159983654?hl=en&msgid=162498347
This way the user will have a second folder that is not controlled by FileProvider and can be safely used."
MAKE THIS HAPPEN.Don't know if this will help some of you out there. I didn't "send for brochure" or send an email because it won't work for me. And I don't want to be called by a salesperson into infinity. If Dropbox gets squirrelly that I shared a link, Google "Best Cloud Storage" and search for Seagate. There are others but this apparently allows for collaboration, etc.
I was able to use a Time Machine backup and revert to a date before I upgraded to the new version that doesn't allow external drives.
This would be a deal breaker for my business use of Dropbox. I'd have to cancel my pro subscription, worth thousands of dollars a year, and move to another service.
I'm really confused over this. If I've got most of files and folders current set for DROPBOX online only how is this going to affect me? Does it? I don't have the Dropbox app on an external. ie it reads users>Homefolder>Dropbox>xyzfolder. So, if this is the case, when does this issue affect me. I'm certainly not going to choose "Okay" or "start" until I know what's going on. I want to "downsize" my 2014 Mac Mini (1TB) to a 2023 Mac Mini2 (512gb), and planned on putting the videos in dropbox and pull them down to work on them; do I need to now just put them on an external instead? I basically use DROPBOX for storage so how does this change my situation? Any insight is appreciated.
It doesn’t affect you.
On Friday, Dropbox posted this comment...looks like they are pausing the rollout until they implement a solution.
While Dropbox works on making external drive support official, as KzDbx kindly informed us about, I'd like to share an insight that was given to me by one of Dropbox Germany's support agents, Stephanie, who I asked for help with a concern I had regarding moving my Dropbox folder to an external drive, and not wanting to have to download all files again.
The solution she gave me seems to also be relevant to all those of us who already have all of our files on external storage and want to keep it that way...I re-wrote her instructions to hopefully be more clear:
• Quit the Dropbox client
• Download the newest client from http://dropbox.com/downloading
• When installing it, it may have the option "All Files Offline" greyed out (not enough disk space), so continue with "All files Online"
In the next step, choose "Advanced Options" and point the location of the Dropbox folder at your current location (the root of which your Dropbox folder resides in, not the Dropbox folder itself!)
• Dropbox will start and re-index all of your files, without downloading them again, which could take a while, depending on the number of files in your Dropbox
Once finished, your Dropbox folder will be on your external storage and, according to KzDbx, remain there until Dropbox finds an official solution.
Now stop threatening Dropbox with cancelling your subscriptions...they are obviously aware of how important this issue is, and can't afford to fall behind other cloud storage providers who are supporting external storage already!
Thanks KzDbx for letting us know, and please ask your overlords to do a better job communicating your progress to us foot-soldiers.
