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Forum Discussion
Dropbox app fills up entirely the local iPhone storage
Hello,
I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account.
On her iPhone, Dropbox is set-up to upload all her pictures to Dropbox but it keeps filling up the local storage. The iPhone runs IOS 16.2 with Dropbox 310.3. It has 64GB storage. 36 GB are used locally for pictures. The goal is to sync all these pictures to Dropbox in order to reclaim the local space.
I tried several times and each time Dropbox ends-up filling up the iPhone local storage with 6.2 GB data! How is it possible?
I have read similar threads in this forum and applied the suggested corrective actions without success namely:
-clear Dropbox cache
-remove Dropbox app
-restart iPhone
-re-install Dropbox app
There is no backup, no offline files set-up on the iPhone.
Do you have any suggestion? Currently the presence of the Dropbox app on the iPhone makes the iPhone totally unusable since it runs out of space.
It is a quite serious issue!
Any suggestion?
Best Regards
/Vincent
- Hannah
Dropbox Staff
Hey Vincehood, thanks for letting us know about this.
Can you send us a screenshot from your settings, showing this behavior?
Have you also tried clearing up the cache/offloading the app from the device's settings?
And if you completely remove the Dropbox app, does the issue go away?
Let me know what you find.
Hello Hannah
>> Can you send us a screenshot from your settings, showing this behavior?
see attached pictures above showing the Dropbox app settings on the iPhone
Have you also tried clearing up the cache/offloading the app from the device's settings?
>> If you mean, click on the gear icon in the Dropbox IOS app + Clear cache -> Yes, I have done it
And if you completely remove the Dropbox app, does the issue go away?
>> Yes, I came to the conclusion that the Dropbox is the one filling the phone local storage. So when I remove it + restart the phone, the problem is gone (I get back the storage earlier used by the Dropbox app) but I have no Dropbox solution then...
By the way I noticed the same problem on another iPhone we have (iPhone 8+ with IOS 16.0.2 + latest Dropbox client)
Thanks
I have the exact same problem. I spent a lot of time looking this up and troubleshooting (deleting cache and such). It seem to boil down to the Camera Upload feature as PassedBy2 mentioned. The space occupied by Dropbox seem to roughly match the Camera Upload size. BUT... I just tried emptying the Camera Upload folder on my Desktop which immediately reflected on the Dropbox app home page, then I emptied the cache and restarted the iPhone. Unfortunately... no change at all. I still see 4.33GB being occupied by data from the iPhone local Storage perspective (Despite Dropbox app saying it's occupying no space locally). 🤯 Important note: Camera Upload is a great feature and my main way to move my pictures from iPhone to my PC (and back it up in Dropbox). This is one of the reason why I used Dropbox. I also have a LOT of files on my PC syncing with Dropbox and a LOT of files Online only. So uninstalling dropbox on my desktop to troubleshoot is not an option. I could uninstall the app from my iPhone if you think it may help but only if I'm sure it won't have any impact on my PC/Cloud. (By the way I have 2 PCs syncing with DB)
Thanks in advance !iPhone 15 pro IOS 17.6.1
DB app 406.2.2 (Space used "zero ko" says the Parameters )
iPhone Settings/General/iPhone Storage/Dropbox/Data and documents 4.33 Go
