Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

stephenroberts999's avatar
stephenroberts999
Collaborator | Level 9
2 years ago
Solved

Dropbox says my account is full. But...

Hello, I have a free Dropbox account. I just now swapped out an active PC and swapped in a new PC. I was a bit unsure about the install of the new PC on Dropbox, so I deactivated it and did a new in...
desktop
Dropbox Basic
Storage space
  • stephenroberts999's avatar
    stephenroberts999
    2 years ago

    Hi Rich!

     

    Thanks for your reply. But (slaps forehead) turns out this 'problem' was of my own making. I mistakenly uploaded a large file which put me over the free-account size limit. I deleted it from Dropbox and all is now good. I should probably just go ahead and upgrade to the "+" version.

     

    Thanks again. My experience with the DB community is that you and other community participants are consistently providing a very valuable service to Dropbox users. Many Thanks!!!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
stephenroberts999 wrote:

I think during the install of the new PC my files for some reason got uploaded twice to Dropbox.

You likely activated the backup feature during the install. Check your Backups page.

  • stephenroberts999's avatar
    stephenroberts999
    Collaborator | Level 9
    2 years ago

    Hi Rich!

     

    Thanks for your reply. But (slaps forehead) turns out this 'problem' was of my own making. I mistakenly uploaded a large file which put me over the free-account size limit. I deleted it from Dropbox and all is now good. I should probably just go ahead and upgrade to the "+" version.

     

    Thanks again. My experience with the DB community is that you and other community participants are consistently providing a very valuable service to Dropbox users. Many Thanks!!!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!