We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Shugwood's avatar
Shugwood
Explorer | Level 3
10 months ago

Dropbox wants me to upgrade, but I shouldn't need to

I have a Dropbox Basic Account, but when I check online it says I'm using 0% of my storage. All I use Dropbox for is to look at a colleague's file when I need to and occasionally download it. 
Dropbox Basic
Storage space
upgrades
  • Nancy's avatar
    Nancy
    10 months ago

    Did you also check which email address it arrived to? Did you get this at the same email address as the one that’s linked to your Dropbox account here?

     

    I just want to make sure you don't have a second Dropbox account that has gone over-quota indeed.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Shugwood! Welcome to the forum. 

 

Can you send me a full screenshot of where you’re getting a prompt to upgrade your Dropbox account? 

 

Are you seeing this when trying to add new files/folders to your account, that were shared by your colleague?

 

How is your colleague's file shared with you?

 

Let me know.

  • Shugwood's avatar
    Shugwood
    Explorer | Level 3
    10 months ago

    Dear Nancy

    The message came via an email but I can't see how to attach it. It said that I'd used 89.96% of available storage and my files will stop syncing soon. This is meaningless to me.  

    When I want to look at the MHS Membership file I go to [removed per Community Guidelines]

    where I can inspect and download it. If I login to my own Dtopbox account there is nothing there, so I'm not sure why I'm getting this email.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Did you make sure that the email address you received this email to is the same as the one you see here?

       

      By the looks of it, you’re trying to download the file via a shared link, so unless you click on the option to add the file to your Dropbox account first, it shouldn’t affect your Dropbox space.

      • Shugwood's avatar
        Shugwood
        Explorer | Level 3
        10 months ago

        I've now had another threatening email, allegedly from Dropbox. It came from 

        <no-reply@em-s.dropbox.com>

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!