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Forum Discussion

Shugwood's avatar
Shugwood
Explorer | Level 3
10 months ago

Dropbox wants me to upgrade, but I shouldn't need to

I have a Dropbox Basic Account, but when I check online it says I'm using 0% of my storage. All I use Dropbox for is to look at a colleague's file when I need to and occasionally download it. 
Dropbox Basic
Storage space
upgrades
  • Nancy's avatar
    Nancy
    10 months ago

    Did you also check which email address it arrived to? Did you get this at the same email address as the one that’s linked to your Dropbox account here?

     

    I just want to make sure you don't have a second Dropbox account that has gone over-quota indeed.

Shugwood's avatar
Shugwood
Explorer | Level 3

I've now had another threatening email, allegedly from Dropbox. It came from 

<no-reply@em-s.dropbox.com>

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Did you also check which email address it arrived to? Did you get this at the same email address as the one that’s linked to your Dropbox account here?

 

I just want to make sure you don't have a second Dropbox account that has gone over-quota indeed.

  • Shugwood's avatar
    Shugwood
    Explorer | Level 3
    10 months ago

    I think you may have hit on the problem Nancy. I'll investigate this other account and cancel it if I can.

  • Shugwood's avatar
    Shugwood
    Explorer | Level 3
    10 months ago

    Thank you, that was the explanation, so I've sorted it!

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