Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

decaf's avatar
decaf
New member | Level 2
4 months ago
Solved

Email that "your Dropbox account is over capacity" but I've made no changes?

Received an email prompting to upgrade my account today -- "⚠ Immediate action advised: [name], your Dropbox account is over capacity"   When I log in I do see it showing almost 300GB used of my 5....
Dropbox Basic
Error Messages
Storage space
  • Mark's avatar
    Mark
    4 months ago

    Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?

  • decaf's avatar
    decaf
    New member | Level 2
    4 months ago

    This is so odd. Downloaded the sync client to get a view of actual file sizes. "Photos" seems to be the culprit. But it appears that it's not new; going back in my email I downgraded from Plus in 2018 and this is the first email I've gotten telling me I'm over my limit since. 

     

    The latest event listed on www.dropbox.com/events is 7/12 in a shared folder

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!