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decaf's avatar
decaf
New member | Level 2
6 months ago
Solved

Email that "your Dropbox account is over capacity" but I've made no changes?

Received an email prompting to upgrade my account today -- "⚠ Immediate action advised: [name], your Dropbox account is over capacity"   When I log in I do see it showing almost 300GB used of my 5....
Dropbox Basic
Error Messages
Storage space
  • Mark's avatar
    Mark
    6 months ago

    Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?

decaf's avatar
decaf
New member | Level 2
6 months ago

This is so odd. Downloaded the sync client to get a view of actual file sizes. "Photos" seems to be the culprit. But it appears that it's not new; going back in my email I downgraded from Plus in 2018 and this is the first email I've gotten telling me I'm over my limit since. 

 

The latest event listed on www.dropbox.com/events is 7/12 in a shared folder

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