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cm58's avatar
cm58
Explorer | Level 3
4 years ago

False Notice of Space Left

I keep getting notifications from Dropbox saying that I am almost out of space, but my actual usage is less than 50% full. How do I stop the messages and turn off the message number on the Dropbox ic...
Storage space
  • Megan's avatar
    Megan
    4 years ago
    Thanks for the added info cm58! 

    The "1" symbol you see there indicates you have an unread notification. It's not a space warning. 

    You can check for the notification by clicking on the icon itself, and make sure all the notifications are up to date.

    Can you give this a go?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey cm58, thanks for posting your question here!

Do you receive notifications on the Dropbox desktop application? 

If so, can you open the app's Preferences, and check under the Account tab?

Can you confirm that the Dropbox account linked to the app is the same one you use online? 

Keep me posted, and we'll take it from there. 

cm58's avatar
cm58
Explorer | Level 3
4 years ago

Lori, Thank you for responding. It appears the account is linked correctly. When I click on the account tab I see that I have used 41.3% of my capacity, yet I still have a warning symbol on my Dropbox icon. Anything else I should check?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Thanks for letting me know more cm58!

    Feel free to send me a screenshot of the warning symbol you see, so I can have a clear visual on this.

    Thanks!

    • cm58's avatar
      cm58
      Explorer | Level 3
      4 years ago

      Lori,

      Here is the screenshot:

       

       

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for the added info cm58! 

        The "1" symbol you see there indicates you have an unread notification. It's not a space warning. 

        You can check for the notification by clicking on the icon itself, and make sure all the notifications are up to date.

        Can you give this a go?

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