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ejoya's avatar
ejoya
New member | Level 1
21 days ago

Free storage of 30+GB now downgraded completely to 2gb after many years of not using it

Hi,

I just checked my dropbox account after more than 4 years and I noticed that my basic account had 30+gb free space before from referrals but now it's reporting 2gb only. I checked my notification and it seems the downgrade started on Dec 2021 onwards. As far as I remember, the referral and other bonuses before should have been permanent. Can anyone from dropbox please revert my storage back?

Btw I'm sure im only getting 2gb free now, not just the basic plan but the free storage itself as I'm already getting notification of out of storage

 

Dropbox Basic
Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    21 days ago

    Hi ejoya, thanks for bringing this to our attention.

     

    Do you see any referrals or extra quota granted on your account according to this page?

     

    This will help me to assist further!

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