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Forum Discussion
I got a message that I have only 2 GB of space; where did my 16.75 GB go?
hi! first of all I am quite pissed as there's no way to contact anyone on dropbox. second, on 2019/09/29 I had 16.75 gb of space gained in about 8 years by inviting people to join dropbox, and now I ...
Hannah
Dropbox Staff
Dropbox StaffHey nikki6, welcome to the Dropbox Community.
Did you receive an email about this? Did it say that your Dropbox is full?
If you could send me a screenshot of that message, that'd be really helpful.
Also, what do you see if you check the plan tab of your account settings? Do you see your extra space there?
Keep me posted.
Hi Hannah,
Yes, I received an email where it's written that my Dropbox is full. My current plan is "Dropbox basic". I'd like to attach a screenshot but I don't know how to do that. I'd like to attach a screenshot where it's written that I gained 16.75 gb of space by giving to Dropbox other people email addresses, but I can't also. Pls advice. Thanks in advance.
Best regards.
Yes, I received an email where it's written that my Dropbox is full. My current plan is "Dropbox basic". I'd like to attach a screenshot but I don't know how to do that. I'd like to attach a screenshot where it's written that I gained 16.75 gb of space by giving to Dropbox other people email addresses, but I can't also. Pls advice. Thanks in advance.
Best regards.
- Jay
Hi nikki6, could you attach a screenshot showing your quota on the site in order to see the current total?
