We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

nikki6's avatar
nikki6
Explorer | Level 3
3 years ago

I got a message that I have only 2 GB of space; where did my 16.75 GB go?

hi! first of all I am quite pissed as there's no way to contact anyone on dropbox. second, on 2019/09/29 I had 16.75 gb of space gained in about 8 years by inviting people to join dropbox, and now I ...
Dropbox Basic
Quota
Space and storage
Storage space
nikki6's avatar
nikki6
Explorer | Level 3
Hi Hannah,
Yes, I received an email where it's written that my Dropbox is full. My current plan is "Dropbox basic". I'd like to attach a screenshot but I don't know how to do that. I'd like to attach a screenshot where it's written that I gained 16.75 gb of space by giving to Dropbox other people email addresses, but I can't also. Pls advice. Thanks in advance.
Best regards.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi nikki6, could you attach a screenshot showing your quota on the site in order to see the current total?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!