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Forum Discussion

nikki6's avatar
nikki6
Explorer | Level 3
3 years ago

I got a message that I have only 2 GB of space; where did my 16.75 GB go?

hi! first of all I am quite pissed as there's no way to contact anyone on dropbox. second, on 2019/09/29 I had 16.75 gb of space gained in about 8 years by inviting people to join dropbox, and now I ...
Dropbox Basic
Quota
Space and storage
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey nikki6, welcome to the Dropbox Community.

 

Did you receive an email about this? Did it say that your Dropbox is full?

 

If you could send me a screenshot of that message, that'd be really helpful.

 

Also, what do you see if you check the plan tab of your account settings? Do you see your extra space there?

 

Keep me posted.

TabsFolders-Com's avatar
TabsFolders-Com
Explorer | Level 3
2 years ago

Hello Hannah, 

I have a similar issue where I had 2.8 GB and now it's down to 2GB.  Please advise how the 800MB was lost from my account?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey TabsFolders-Com, hope you don’t mind if I jump in. 

     

    When was the last time you were able to see the correct amount of storage on www.dropbox.com?

     

    Can you also go here, and send me a screenshot of what you see on that page?

    • TabsFolders-Com's avatar
      TabsFolders-Com
      Explorer | Level 3
      2 years ago

      I had a personal account; then tried dropbox team and somehow my account was imported into the team; then cancelled the team account.  Screenshot attached. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        HI TabsFolders-Com, the 2.75 GB is the correct quota amount as it shows your bonus quota. 

         

        The 2 GB at the top is only the standard amount for the Basic plan, and doesn't display any bonus quota earned.

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