We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ben44's avatar
Ben44
Explorer | Level 4
7 months ago

I updated the Dropbox app on my Mac and now it's trying to re-download all of my online files

Hey, so I recently updated dropbox, and now it's seemingly trying to redownload all of my online only files.   Obviously I don't have that much storage, and I don't even have the option to m...
Desktop
Mac
Storage space
Sync
Ben44's avatar
Ben44
Explorer | Level 4
Yes that sounds familiar. There’s no way I can redownload all of my files then, is there a way I can skip the backup or maybe use an external hard drive?
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Would you like to move your local Dropbox folder to the external drive, or disable Dropbox Backup and move your currently backed up files to the drive instead? 

 

Just to make sure we’re on the same page and I provide you with the correct guidance.

  • Ben44's avatar
    Ben44
    Explorer | Level 4
    7 months ago
    I want it to stop trying to backup my computer because I don’t have enough storage to hold everything. I want it to go back to before the backup started so I can access online only files. Thank you
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Ben44, did you get an error when trying out the steps that Nancy provided in her previous response, in order to disable your Backup? 

      • Ben44's avatar
        Ben44
        Explorer | Level 4
        7 months ago

        Hi, thank you for helping me. I disabled and deleted my backup, but it's still saying that it's unable to 'sync' because I don't have enough space on my computer. I restarted dropbox, and it keeps saying the same thing. And I still can't make things online only. I don't want it to keep downloading things, and I don't want to delete my files because I want them to be on dropbox

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!