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Forum Discussion

peroberg's avatar
peroberg
Explorer | Level 3
2 months ago

I'm getting an error say that my account is full

I have a dropbox account. Just now its empty. But Dropbox sends E-mails it is full and I must pay for getting more space. How come? Even when I login after having got the link from Interne and NOT th...
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peroberg's avatar
peroberg
Explorer | Level 3

See below.

 

But where can I see the backup?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey peroberg, you can see your backed up files here.

 

I hope this helps!

  • peroberg's avatar
    peroberg
    Explorer | Level 3
    2 months ago

    OK, there was one huge backupfile that I am not aware I ever have selcted for dropbox. 

  • peroberg's avatar
    peroberg
    Explorer | Level 3
    2 months ago

    Now I could select removal of the huge 2 GB file. So I belived the problem was solved. But NO. Now it say that it cannot remove this 2 GB file. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      peroberg, can you upload a screenshot of what you see exactly? You can attach it to the forum this way:

       

      • peroberg's avatar
        peroberg
        Explorer | Level 3
        2 months ago

        Suddenly I saw the file that was in the backup. Tryed to remove it and after few more clicks it was gone - not sure why, not sure how it was different. But now its OK. 

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