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Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Megan
Dropbox Staff
Dropbox StaffHi Hat1, welcome to our Community!
You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space.
Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
Thank you for your response. You're absolutely correct, I can now see where all my used data is - you've solved it for me 🙂
Checking https://www.dropbox.com/backup/all shows no files or data but using your link (https://www.dropbox.com/backups/PC) I can see numerous folders & files.
Thank you.
- Megan
That's what I like to hear (or read in our case)! 😊
If you need anything else, I'll be one post away Hat1.
Hello
I use a dropbox basic account. At one point, even though I had a volume of files of only 1.8 Gb, I was notified that the account was full. I deleted the files I didn't need, but no space is freed up.
I deleted all the files, but then no space was freed.
Practically, although I have not uploaded anything, the account looks 90% full.
I disconnected all the devices, I deleted the cache memory, but it does not update.
please help- Mark
Super User II
Have you activated www.dropbox.com/backups ?
I have a Basic 2GB plan. But my account says that I have used 77GB. How can I have so much more than my plan limit? As I loaded up files, wouldn't Dropbox have stopped me and required me to upgrade right then and there?
Is it possible that years ago I had a paid plan, loaded up more files, and then allowed my subscription to lapse?
And of these files totaling 77GB, I can only see files that total 42MB. Even if Dropbox has denied me access to any storage exceeding 2GB, then shouldn't I be able to see all the files up to my 2GB limit?
- Mark
Hi Spike Mullin
Have you looked to see if you have accidentally set up BackUps? www.dropbox.com/backups ?
Hi, I have now had an issue for the past month or so - I have a 2GB account. Somehow, it's gone way over. There are two Zip files on there taking up a total of 1.01GB. There is a reported 18GB of used space, but cannot see where. There are no shared files with the account. I've deleted the files from Windows, and they are not on the Web version. I have even deleted them from the 'deleted files' section. Can anyone advise?
- Megan
Hi refluentsquid, thanks for bringing this to our attention.
Keep in mind that deleted files don't take up space on your account, so removing them wouldn't have made any difference to the quota.
Is it possible you have a backup enabled and visible on this page on your account?
Let me know more, and we'll take it from there!
- Jay
Hi cristian1974, did you have any other computers attempting to backup to the site? There could be other backup names for different devices such as https://www.dropbox.com/backups/Mac or https://www.dropbox.com/backups/PC (1) depending on the number. Do either of these links help?
- No, i don’t have other backups
