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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hello everyone, a few days ago I suddenly received a message saying that the data volume of 2.45 GB used on my current plan of 2.5 GB was almost exhausted and that I should buy additional storage space. However, the actual amount of data in the Dropbox on my Windows PC is only 381 MB in 129 files. I also don't see any additional data in the Dropbox web client that could explain this discrepancy. Moreover, I have not added any data recently that could have changed the status at all. Does anyone have any idea what the problem could be? Thanks in advance. Best regards Stephan
- Rich
Super User II
stephan_p wrote:
I also don't see any additional data in the Dropbox web client that could explain this discrepancy.
Check your Backups page.
How did this happen, I used a new SSD disk, but did not tell this Samsung disk to back up data to Dropbox? Thank you for this hint. Best regards Stephan
- Rich
stephan_p wrote:
How did this happen, I used a new SSD disk, but did not tell this Samsung disk to back up data to Dropbox?
You must have received a prompt asking if you wanted to back it up, and responded yes. It could be easy to miss, especially if you're just blindly clicking through prompts to close a window.
