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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
I removed all files from my account, and after sync, it still uses 12.4 GB with 0 files.
Before I deleted all files it uses 21+ GB when IRL it was only 9 GB on the disk.
What's wrong with Dropbox space calculation?
Thanks.
I have a basic (free) account.
I used to have almost 8GB of data in my account without any issue, but about two weeks ago Dropbox said my space was almost full and I should liberate some space, which I did. But then it said my plan is only 2GB and it was already full.
I guess they changed the space without notifying... anyway, I have deleted many many many items and the Dropbox folder in my PC says it has only 1.26 GB, however dropbox insists it is still Full, and my files are not syncing. It is like they are not updated on the storage use..
How can I solve this?
I recently uninstalled dropbox from the other two devices to see if this helps, but nothing is working until now
Best regards,
- Megan
Dropbox Staff
Hi silviaechevesa, let's jump right into this!
Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Let me know if you need anything else!
I have removed most of the files from my dropbox but can't find where the space is being alocated from.
removed most file.
removed all the shares I have used for the past 10 years
permantly deleated the files.
trash bin is emtpy.
did most of the removal of files 4 or 5 days ago.
most of the sharaed folders had 0 files. I don't see how to trigger a recount. I am finding 179mb used. when I click on my account it shows I am using 397gb of 12.25gb
- Hannah
Hey Robert oneill, thanks for reaching out to us.
If you don't have any shared folders, is it possible that you previously enabled our backup feature?
Do you see any backups in your backups page online?
We can't sync or add anything to our dropbox because it is misreporting used space. As seen from the screenshots below, the actual space used is approximately 300Mb. The storage space being reported by the Dropbox program however is approximately 16Gb. This is clearly wrong.
We have uninstalled and reinstalled Dropbox, restarted the PC, cleaned out all shared folders in the on-line dropbox and permanently deleted items in the deleted folder in the on-line dropbox so that all that is left is 2 folders totalling approximately 300Mb.
One thing bothers me as well, and that is the Windows 10 folder report. Dropbox is highlighted on the LHS and it shows 5 items with 3.9Tb of free space. Maybe the owner of this dropbox took on a trial of a larger capacity and the trial has expired and that is why it is misreporting...
However, this doesn't explain why the actual used space in dropbox and the reporting of it is so whacked.
(Below) - Dropbox program in the PC system tray reporting that 16.3Gb is being used in a Basic Dropbox with the capacity of 2Gb
(Below) - Actual Dropbox folder on PC containing 300Mb of files
- Hannah
Hey Brenda_F, thanks for joining our Community.
Since you've cleared out all your files and you don't have any shared folders either, can you check your backups page, to see if you have any backups taking up your space?
Yep! There is was. Unbeknown to myself, my grandson had backed up his Marvel movies... all 16.6Gb of them.
Thanks for that! Solution found.
B
Hi, all!
I have a Dropbox Basic, have 9.88 GB of storage. I use it mostly to back up a few apps and upload camera photos before saving them on a drive. Recently, it stopped syncing the photos, showing me the message "Your Dropbox is full". Currently I have only about 350 mb of data stored permanently on it. I have no shared folders, nor any backed up ones, no deleted files. I removed all connected devices from it. It still shows "Using 9.88 GB of 9.88 GB storage". pls, help figure out what they want from me?
Update: nevermind, found my culprit! All is well.I am on Dropbox basic, and has 3GB storage. The drop box is showing out of space after auto backing up my computer files. I turned off the auto back up, deleted the backed up file and also permanently deleted the backed up file. But the drop box is still showing out of space.
Any one can help with this case?
Thanks in advance.
I checked drop box online and there is nothing in back up or deleted folder either.
Later I found the back up was in the dropbox/PC.... thanks for your help.
I have dragged all my files to desktop
cannot see anything in drop box or find anything online. yet it still says dropbox full how to contact someone for help?
- Hannah
Hey diveactive, thanks for coming to our Community.
If you take a look at your backups page, do you see any files taking up your space?
Some time ago I got a notification that I used 1.88gbs of my 2.00gbs limit. On checking my folder I just deleted all the files to make room for more capacity. Right now there are no files in my folder, but DropBox is still sending me reminders that I have almost reached my limit!! How does this get resolved?
- Hannah
Hey Destin1, thanks for reaching out.
Do you perhaps have any shared folders taking up your space or any backed up files?
been here done that deleted my other account and now this one not even used is saying the same.
Showing quoter ver 2 Gb and need to upgrade, when there is nothing in my dropbox online or on my computer or being synced as i deleted everything its about time Drob box explained and made it clear as i just found out it tried to back up my hard drive.
Go to top left corner and get the drop-down menu by clicking on the dots and then go to back up. Surprise!
Absolute newbie here.
I ran out of space and then deleted almost everything. My account says I am still out of space despite only using a small amount of my quota. What's the trick? It seems that once you use space you are never able to delete and use it for something else.
Of course, I can buy a non-standard account - but the same question arises - why can't I delete files to free up space.
I'd appreciate any advice
Regards, Kevin J
dorpbox dice che è pieno e non me lo fa usare dall'app, ma io ho svuotato tutto , ma lui continua a dire che è pieno e mi impedisce di usarlo
- Hannah
Ciao annalisacimmino, grazie per averci contattato!
Hai forse cartelle condivise o file di backup che potrebbero occupare il tuo spazio?
---------
Hey annalisacimmino, thanks for reaching out!
Do you perhaps have any shared folders or backup files that might be taking up your space?
